Privacy and Cookies Policy

Last updated: 15.07.2025

1. Data Controller

The data controller is Flow Motion SA, headquartered at via Monte Boglia 20, 6900 Lugano, Switzerland, email: info@flow-motion.net

2. Types of Data Collected

We process the following personal data:

• first name, last name, email address;
• purchase data (e.g. purchased products, date, amount);
• anonymized browsing data (via technical and analytical cookies);
• payment data (not stored on the website, handled by secure third-party providers such as Stripe or PayPal).

3. Purpose of Data Processing

Data is collected and processed solely to:

• manage orders and deliveries (books, ebooks, audiobooks);
• send confirmations and purchase-related communications;
• comply with accounting and tax obligations;
• provide customer support;
• ensure the technical functionality of the website.

4. Legal Basis for Processing

The data processing is based on:

• contract performance (Art. 6.1.b GDPR and Art. 31 nFADP);
• compliance with legal obligations (Art. 6.1.c GDPR);
• consent for non-essential or analytical cookies.

5. Methods and Duration of Data Processing

Data is processed securely using electronic tools.
Storage is as follows:

• for as long as needed to fulfill the contract;
• for legal obligations, up to 10 years.

6. User Rights

Users have the right to:

• access, correct, or delete their data;
• restrict or object to processing;
• withdraw any previously given consent;
• receive their data in a portable format.

Requests can be sent to: info@flow-motion.net

Users may also contact:

• In Switzerland: The Federal Data Protection and Information Commissioner (FDPIC);
• In the EU: The Data Protection Authority of their member state.

7. Cookie Policy

This website uses cookies to enhance user experience and ensure technical functionality.

Types of cookies used:

• Technical cookies (necessary):
  These ensure the correct functioning of the website (e.g. session saving, cart). They are always active.
• Anonymized analytical cookies:
  We collect aggregated statistical data about access and navigation (e.g. number of visits, most viewed pages) without identifying users.
• Third-party cookies (profiling/marketing):
  Used only with prior consent for advertising or to track navigation preferences. These cookies are disabled by default and only activated upon explicit consent.

Cookie Management

At first access, the user can:

• accept all cookies;
• refuse non-essential cookies;
• configure preferences.

Choices can always be modified via the browser settings.